1 · Specification freeze
The quotation, spec sheet and approved reference sample are frozen before production starts. Nothing is substituted without written approval.
Quality assurance
Standards and inspection, stated before you order
Every listed product carries an acceptance standard: the material, the tolerance and the inspection level. Buyers receive the inspection report with the shipping documents, not after a complaint.
- Inspection level
- AQL 2.5
- Critical defects
- Zero accepted
- Sample retention
- 12 months
- Report turnaround
- Before dispatch
2 · Material verification
Steel grade and heat number, ceramic body moisture, glaze batch and yarn count are checked against the approved specification on receipt.
3 · First-off approval
The first unit off the line is measured and compared with the sealed sample. Production proceeds only after that check passes.
4 · In-line checks
Functional and dimensional checks at 30% and 70% completion. Defects trigger a line stop and rework, not sorting at packing.
5 · Pre-shipment inspection
Statistical sample drawn from finished cartons at AQL 2.5, inspected for function, finish, dimensions, labelling and packing.
6 · Documentation
Signed inspection report with photographs, batch codes and defect classification issued before the container is sealed.
Acceptance
What counts as a defect
Critical defects — anything affecting safety or making the item unusable — are never accepted; a single occurrence stops the run. Major defects cover function, dimensional miss beyond tolerance and failed finish. Minor defects are cosmetic and bounded by the AQL level.
Colour variation within the commercial range for the material is not a defect on ceramics, natural textiles or unfinished metals. That range is stated on the spec sheet so it is not a surprise at receiving.
Deeper technical detail — testing regimes, material restrictions and traceability — is on quality standards. Compliance labels are listed under certifications.
Third party
Independent inspection on request
On orders above 5,000 units you may nominate an inspection agency. We will book the visit inside the production window, provide access to the line and the packed goods, and share the report with you directly.
Where a buyer's own compliance team requires a specific lab test or declaration, request it on the quotation so it can be produced during the run rather than after packing.
Ask for the inspection history
Request the last three pre-shipment reports for any stock line before you place a first order.