Account and company details
Name, company, business email, phone, delivery and billing address, tax registration number and preferred Incoterm — used to quote, invoice and ship.
Legal
Privacy policy
We collect the minimum needed to quote, manufacture and ship wholesale orders, and we keep commercial records for as long as tax and customs rules require. We do not sell client data.
- Data sold
- Never
- Retention
- Statutory period
- Processor access
- Need to know
- Last updated
- November 2026
Transaction data
Order lines, quantities, prices, payment status and shipping references. Retained as commercial records for accounting and customs purposes.
Enquiry content
Specifications, drawings and messages you send. Used to answer the enquiry and, if it becomes an order, to manufacture to your requirement.
Technical data
Basic device and usage information from the site, used to keep sessions secure and understand which catalog pages are working.
Use
What we do with it
Company and transaction data are used to prepare quotations and proforma invoices, arrange freight, produce export documentation, and meet accounting and tax obligations. Enquiry content is used to specify and produce what you asked for.
We do not sell, rent or trade client data. We do not use your contact details for third-party marketing. Commercial emails are limited to your enquiries, orders and — where you opt in — occasional trade updates you can unsubscribe from at any time.
Aggregated, non-identifying figures (such as units shipped per category) may be used internally to plan stock.
Sharing
Who sees your information
Access is limited to staff who need it: the sales desk, production planning, quality and finance. Externally, we share only what a transaction requires — carriers and freight forwarders, our bank for payment matching, inspection agencies where a buyer requests a third-party inspection, and authorities where customs or law oblige us to declare goods and parties.
Processors act on our instructions under contract and may not use your data for their own purposes. Where data leaves your jurisdiction it does so only to fulfil the order, with contractual safeguards in place.
Security
How it is protected
Access to order and account records is role-based and logged. Payment instructions are issued from a single verified channel, and we will never change bank details by email without a call-back to a number already on file — if you receive such a request, treat it as fraud and contact us.
Data is stored in access-controlled systems with encryption in transit. Only the company name, address and contact details needed to fulfil delivery are shared with carriers.
Your rights
Access, correction and deletion
You can request a copy of the company and contact data we hold, ask for corrections, or ask us to close your account. Transaction and customs records are retained for the statutory period even after closure, as we are required to keep them.
Send any request through the contact form with "data request" in the subject line. We respond within 30 days.
Need a data processing agreement?
For buyers in regulated sectors we can sign a DPA and complete your vendor security questionnaire before the first order.