Terms of service

Catalog prices are indicative unit prices at the stated minimum quantity. A contract forms only when we issue a written order confirmation against your purchase order and the deposit clears, or when stock is dispatched against a paid invoice.

Quotations hold for 30 days. After that, price and lead time may be revised to reflect material movements. Where a buyer's terms conflict with ours, the quotation and order confirmation prevail unless both parties agree a variation in writing.

Standard terms are a 30% deposit on confirmation with the balance due against the bill of lading copy. Approved accounts may be granted 30-day net terms. Late payment may suspend production, hold shipment or attract interest at the rate stated on the invoice.

Accepted methods, currency and security controls are set out on the payment methods page.

Where a reference sample is approved, it becomes the inspection standard and is retained for twelve months. Tolerances stated on the specification sheet apply. Reasonable variation in colour, grain and finish inherent to the material is not a defect.

Inspection, testing and acceptance criteria are described under quality assurance.

Delivery terms follow the Incoterm stated on the quotation. Risk passes as that term provides. Delivery windows are estimates made in good faith; carrier delays, port congestion and customs holds are outside our control.

Claims for shortage or transit damage must be raised within seven days of delivery with photographs and carton counts, as set out in the return policy.

Catalog copy, photography and specification sheets are ours or licensed to us, and may not be republished for a competing offer. Buyer artwork and trademarks supplied for private-label work remain the buyer's property; the buyer warrants they are entitled to use them.

Our liability for any order is limited to the invoice value of the goods concerned. We are not liable for consequential loss, lost profit or delay costs. Nothing in these terms excludes liability that cannot lawfully be excluded.

Disputes are handled first by good-faith negotiation, then mediation, then arbitration in the seller's jurisdiction. These terms are governed by the law of the seller's place of business.