Pallet freight (LCL)
Consolidated sea freight for 1–8 pallets. Transits 18–28 days to Europe, 24–35 days to the US East Coast. Priced per revenue tonne with a minimum of one pallet.
Shipping policy
Delivery timelines, freight options and bulk handling
Freight is quoted separately from goods so you can see exactly what the carrier charges. This page explains the transit times, pallet standards and documentation that come with a MATCHO so shipment.
- Stock dispatch
- 48 hours
- Sea transit
- 18–35 days
- Air transit
- 3–6 days
- Claims window
- 7 days
Full container (FCL)
20ft and 40ft containers for full production runs. Best cost per unit on orders above 12 pallets. Loading photographs and container numbers are sent at handover.
Air and express
For samples, swatches and urgent replenishment. Chargeable weight applies; express is 3–6 business days door to door and is quoted separately from the goods.
Inland delivery
DAP delivery to a named address for US and EU destinations. Tail-lift and inside delivery available on request; both carry an accessorial charge from the carrier.
Handling
What leaves the warehouse
Every pallet is shrink-wrapped, corner-boarded and labelled with the SKU, carton count and gross weight. A packing list accompanies the shipment and matches the carton labels, so receiving can be checked line by line.
Fragile categories — stoneware, glassware — are packed with a minimum of 40 mm internal cushioning and tested by a 1.2 m drop test on the first carton of each production run.
Hazardous, restricted or temperature-sensitive goods are not carried on standard services. Where a material needs classification, we will say so in the quotation rather than at the port.
When does my order ship?
Stock lines leave our warehouse within 48 hours of cleared payment. Production runs ship on the date in the quotation, measured from the working day after the deposit clears.
Who arranges the freight?
We book it and invoice it at cost, showing the carrier, chargeable weight and surcharges, or you may nominate your own forwarder for FOB shipments.
How is bulk goods packed?
Cartons on standard 1200 × 800 mm pallets, stretch-wrapped and corner-boarded, with carton counts and SKU labels on two faces. Pallet height is capped at 1.8 m unless you ask otherwise.
What happens if stock arrives damaged?
Photograph the carton and pallet before unloading, note it on the delivery document, then send us the photographs within 7 days. Verified transit damage is credited or replaced.
Can you ship to multiple addresses?
Yes, with a split-delivery instruction on the purchase order. Each drop carries its own freight calculation.
Need a freight estimate?
Send the quantity, carton count if known, and destination port. We return an all-in landed estimate with the goods quote.